Privacy Policy

1. Full Legal Name and Registered Details

This Privacy Policy is issued by PayBazaar Technologies Private Limited] (hereinafter referred to as "PayBazaar", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, having its:

  • Registered Office Address:Unit 902, Tower B4, 9th Floor, Spaze I-Tech Park, Sector-49, Sohna Road, Gurugram — 122018
  • CIN:U62013DL2025PTC453984

This Privacy Policy applies to all users of the PayBazaar website and mobile application (collectively, the "Platform") and describes how we collect, use, store, share, and protect your personal information.

2. Information We Collect

We may collect the following categories of information from you when you use the Platform:

  • Personal Identification Information: Full name, mobile number, email address, date of birth, gender.
  • Government Identification Details: PAN, Aadhaar (masked), or other KYC documents as required for onboarding, where applicable.
  • Financial Information: Bank account details, UPI ID, card details (tokenised/masked), transaction history.
  • Contact and Address Information: Residential address, pincode, state, district.
  • Technical and Usage Information: IP address, device information, browser type, cookies, log data, location data (with consent).
  • Retailer/Business Information: Shop details, business proof, address proof, submitted through the "Become a Retailer" form.

3. Usage of Information

We use the information collected for the following purposes:

  • To create, verify, and manage your account/retailer profile.
  • To process transactions such as mobile recharge, bill payments, DTH recharge, and gas booking.
  • To comply with applicable KYC, AML, and regulatory requirements.
  • To communicate with you regarding transactions, offers, updates, and support.
  • To detect, prevent, and investigate fraud, unauthorised access, or security incidents.
  • To improve our Platform, services, and customer experience.
  • To comply with legal obligations and respond to lawful requests from authorities.

We do not share your personal information with third parties for their independent marketing purposes without your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Transaction and KYC-related records are retained for a minimum period of [5 (five) years] from the date of the transaction or account closure, in accordance with applicable law, or such other period as may be prescribed by the relevant regulator from time to time. Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.

5. Your Rights

As a user, you have the following rights with respect to your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete information.
  • Right to Opt-Out: You may opt out of receiving promotional communications at any time.
  • Right to Withdraw Consent: You may withdraw consent previously given for processing of your data, subject to legal or contractual restrictions; note that withdrawal of consent may affect our ability to provide certain services to you.
  • Right to Deletion: You may request deletion of your personal information, subject to our statutory retention obligations.

To exercise any of the above rights, please write to us using the contact details provided below.

6. Data Security

We implement industry-standard technical and organisational security measures, including 256-bit SSL encryption, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Company: PAYBAZAAR TECHNOLOGIES PRIVATE LIMITED
  • Address: Unit 902, Tower B4, 9th Floor, Spaze I-Tech Park, Sector-49, Sohna Road, Gurugram — 122018
  • Email: support@paybazaar.co.in
  • Phone:+91 9311367701

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are as follows:

  • Name: Kumar Vishal
  • Designation: CTO
  • Address: Unit 902, Tower B4, 9th Floor, Spaze I-Tech Park, Sector-49, Sohna Road, Gurugram — 122018
  • Email: architecture@paybazaar.co.in
  • Phone:+91 9560110038

The Grievance Officer shall acknowledge complaints within 24 hours and resolve them within 3 days of receipt, as required under applicable law.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.